Online booking terms

PLEASE READ THESE CONDITIONS CAREFULLY. WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS

The Mews Company Edinburgh Ltd is registered in Scotland under company no. SC436319.

The contract is for a short let of the property specified on the booking form made between the client and the owners ("the Owners") of The Mews Company Edinburgh Limited ("the Company") and its associated properties, binding from such time that booking is made and inclusive of all the following conditions.

By making a booking the Client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party. The party leader must be at least 18 years of age at the time of the booking.

By agreeing to these Terms and Conditions the Client warrants that they will not sell or transfer the booking to another party.

Bookings are accepted on the understanding that the property is taken on a short-stay basis only and that under the terms of the Housing (Scotland) Act 1988 where the purpose of the tenancy is to confer on the tenant the right to occupy the property for a holiday or similar, then that tenancy is not an Assured Tenancy under the terms of that Act.

It is the Client’s responsibility to ensure that the mews property is suitable for your party (any medical conditions, disabled access, sleeping arrangements, etc).

Excepting babies, the number of people in each property is limited to that entered on the booking form.

The Client and any friends or family of the Client visiting the property while the Client is staying there must adhere to the conditions of the contract, including the house rules contained in the information folder provided in the property.

Payment

Bookings are provisional until full payment or a 10% booking deposit and refundable security deposit is received.

If the start of the let is less than 12 weeks away, full payment will be requested at time of booking. Payment can be made using a credit or debit card.

If the booking is made more than 12 weeks before the start of the let, a deposit of 10% of the accommodation cost plus the refundable security deposit is payable on booking by credit or debit card. The balance shall be payable by electronic bank transfer 84 days prior to arrival. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the Client.

The price of accommodation will include all charges for water, gas, electricity and broadband usage unless otherwise specified at time of booking.

A returnable security deposit of £200 will be taken for bookings at Cumberland Mews and £100 for bookings at Dean Street Mews, New Town Mews or Circus Mews. This will be refunded onto the credit card with which the booking was made after the visit as long as there is no damage to the property on exit (see Breakages and Damages section below for details). If in the interim this credit card expires, we will need to obtain the new expiry date in order to process the refund.

If off-site parking is required, a garage access FOB will be provided for use during the stay. This must be left in the property at the end of the stay. If it is not returned £60 will be deducted from the security deposit above, as this is the cost of replacing it.

Amendments and Cancellation of Booking by Client

Requests to change confirmed booking dates must be made in writing to The Mews Company. We will make every effort to facilitate a booking amendment.

Where a property charges extra for additional guests and/or accommodation or offers a rate structure that charges per person per night, refunds cannot be made after the final balance is paid should numbers in the party reduce in size.

Bookings cannot be moved to a different property once confirmed.

Where cancellation notice is received after the holiday deposit has been paid and before the final balance is due, the Client is still liable to pay the final balance on the due date unless The Mews Company has successfully re-sold the holiday dates.

Where cancellation notice is received after the balance is due and/or been paid then the Client shall be liable for the full cost of the booking.

The Mews Company will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking.

The Mews Company shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.

If The Mews Company is unable to sell any part of the cancelled period then all monies paid will be forfeit
If the Client fails to show up and has not notified the Owner of a cancellation then the Client will be charged the full cost of the accommodation.

We strongly recommend that you purchase holiday cancellation insurance to cover you in the event that you have to cancel your holiday, for whatever reason.

Cancellations & Amendments to Booking by Owner

It is extremely unlikely that The Mews Company will cancel a confirmed booking. If however, for reasons beyond our reasonable control, the property is no longer available The Mews Company reserves the right to cancel a booking. In this event The Mews Company will inform the Client as soon as possible.

The Mews Company may not have suitable alternative accommodation to offer. If this is the case and the cancellation does not arise from reasons of Force Majeure (see below) all monies paid by the Client will be refunded.

If however a suitable alternative can be found, the Client will be required to pay any difference in rental rates if the alternate property is of a higher price. If the rate of the alternative property is lower, then The Mews Company will refund the difference.

Period of Hire

Normal check-in is between 16:00 hours and 23:00 hours on the day of arrival and the contract terminates at 11:00 hours on the day of departure. These times may be flexible if there are no other guests leaving/arriving the same day.

The arrival time should be arranged in advance. The Client should arrange an estimated time with the Owners and inform them of any changes to that time to ensure somebody is available to show the Client into the property.

Right of Entry

Whilst respecting the reasonable privacy of the Client, the Owners of The Mews Company reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

The Client is responsible for shutting all exterior doors and appropriate windows, and securing the property when absent or sleeping, and for minimising fire risk in the property at all times. The use of candles or fireworks at the property is strictly not permitted.

Breakages or Damage

The Client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next Client.

The Client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the Owners for damage caused by the Client.

A refundable security deposit of £100 or £200 will be collected at time of booking via the Client's credit card. The cost of any damage or breakages up to this value will be deducted from the deposit and the remainder if refunded to the Client. If no damage or breakages happen during the stay the deposit will be refunded to the Client in full within 7 days of the end of the stay. The Client is also responsible for the cost of any breakages and/or damage caused in excess of the amount of the security deposit.

Damage to Linen and Towels will be deducted from the Security Deposit. This includes stains caused by Fake Tan, Make-Up, Blood or any other substance that cannot be removed by regular washing.

House Rules

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in each property.

The Client will be issued with a set(s) of keys to the property on the first day of the holiday period and the Client must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set(s).

Similarly, if the Client is issued with a garage FOB or remote control for parking, this must be returned with the keys to the property.

Smoking

Smoking is not permitted anywhere inside the property, near to buildings or in an area where there is flammable gas. Clients who fail to adhere to this condition may have some or all of their Security Deposit retained.

Pets

Pets are not permitted unless this has been expressly agreed with the owners in advance. If permission is granted, all pets must be kept under strict control at all times and must not be left unattended in the property. The Client will be responsible for all damage caused by a pet. Pets are not permitted on the furniture under any circumstances. The Client must clear up after his/her dog promptly and dispose of bagged waste in an exterior bin.

A pet deposit may be charged at time of booking. The Client is responsible for any damage howsoever caused by their pet and liable to reimburse the Owner for any replacement or repair thereby necessitated. The Owners reserve the right to terminate the contract if the behaviour of the Client's pet is considered unacceptable.

Nuisance

The Client shall not (nor allow others to) cause nuisance or annoyance to the Owner, other tenants or any neighbours.

Termination

The Owners or his/her managers reserve the right to terminate this agreement and request the immediate departure of all persons from the property in the event of a serious breach of the terms of this agreement. The breach may include but is not limited to the following events: a) serious damage to the property. b) a criminal or illegal act. c) unreasonable or abusive behaviour or d) excessive noise which could adversely affect the rights of the owner being able to continue to operate the property for letting purposes or involve authorities or police in any form of complaint investigation.

Liability

The Owners of The Mews Company are not liable for any loss or damage to any client's property or any property belonging to a member of the Client's party howsoever caused.

The Client or members of his/her party cannot hold the Owners of The Mews Company liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to Clients to a high standard. Should the Client find on arrival that there is a problem, or cause for complaint, the Client should immediately advise the Owner. Reasonable steps will then be taken to assist the Client.

The Company is committed to ensuring that any problems or complaints the Client may have whilst at the property are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify the Company immediately or refusal of reasonable rectification may affect the Client’s right to compensation.

Clients must provide a contact telephone number and suitable time for the Company to communicate with them about problems or complaints. Clients must allow access to the property by any staff or contractors of the Company to resolve problems or complaints. If despite contacting the Company the problem or complaint remains unresolved, the Client must contact the Owner again. The Client must not independently move to another property without first allowing the Company the reasonable opportunity to assist in resolving the complaint or problem. If the Client does so, or refuses reasonable rectification, the Client may affect their rights to compensation.
Clients must formally confirm any unresolved complaint in writing; by telephone or by email to the company within 28 days of vacating the property.

Force Majeure

In these terms and conditions "Force Majeure" means any circumstances beyond the company’s reasonable control including, without limitation, an Act of God, Fire, Flood, War or Acts of Terrorism. If by reason of Force Majeure the property is not available at the commencement of the time booked by the Client or the property is unsuitable for letting at that time, the Company shall not be deemed to be in breach of contract but shall refund in full to the Client all fees, charges and any deposit paid in advance by the Client. The Company will not be liable for any other claim for loss or damage by the Client.

These Online Booking Terms supersede all previous editions



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